Frequently Asked Questions

What is Voolit?

Voolit is an all-in-one services platform that connects users with nearby service professionals to get any service done at their homes, office, or anywhere.

Why should I join voolit?

Signing up at voolit comes at no cost and offers immense benefits. One can register as a customer or a service professional/freelancer. Customers can book reliable and quality services- salon, massage, home cleaning, appliance repair, haircuts, pest control, and more. Freelancers can earn extra income by offering their services to users near their locations.

How can I reach the customer support team of voolit?

You can call us directly at +91 124-4257695 between Monday to Friday from 9 AM to 6 PM or mail us at info@coinconnectin.com for any queries or information about CoIn. We ensure to help you in the best possible way!

How can I redeem my points?

Redeeming is easy! You can redeem voolit points while booking service with a professional during payment. You can either make the full payment using points or use points and pay the remaining amount online.

My voolit points have been deducted but the transaction failed, what to do?

In case of any failed transaction, the voolit points redeemed will be refunded to your voolit Account within 7-10 business days.

How much is the value of voolit Point?

1 voolit point is equivalent to Rs 1.

How do I cancel & reschedule my booking?

You can request for cancellation of your booking & reschedule it for another time slot without any extra charges. However, you are allowed to reschedule the booking 24 hours before the booking time.

If my booking is canceled, when I will get back the amount?

Once the booking is canceled, the refund will be initiated within 2 days & it may take up to 7-10 business days for the respective banks to process the refund. In case the refund is not reflected in your bank account, please get in touch with us for such delays.

I have not got the refunded amount even after 10 days, what do I have to do?

You can write an email to our support email ID with your booking no. and we will take necessary actions with our payment gateway & your bank to get back the amount.

How can I check Privacy Policy?

Here is the link through that we can check- https://voolit.com/privacy-policy/

Refund Policy/Process?

Here is the link through that we can check- https://voolit.com/refund-policy/

How Can I check Payment Safety & Security?

Here you can check that- https://voolit.com/cancellation-policy/

Can I update my registered mobile number?

Yes, you can change your mobile number from the profile section just by verifying it with an OTP

How can I check my available voolit balance?

Just log in and visit the profile section to check your available balance and its validity.

Can I check all the addresses I saved earlier?

Yes, you can either visit your profile and check saved addresses or view addresses on the checkout screen and choose the desired one before making payment.

I am unable to log in on the voolit platform, help!

For any problems during login, please check out these simple steps- • Make sure that you are using the right login credentials • Refresh the webpage & check the URL if it is correct or not. • Use an internet connection that is working.