Privacy Policy | Voolit

Effective starting -1st Jan 2023

Welcome to Voolit’s Privacy Policy

1. Introduction

Voolit Services and its affiliates offer solutions to connect customers that seek specific services with service professionals that offer them. This Policy outlines our practices concerning the collection, storage, usage, processing, and disclosure of personal data in connection with your access, use, or interaction with our website available at https://www.voolit.com/ or our mobile application ‘Voolit’ or your use of products or services that Voolit Services provide you on or through the Platform. In this Policy, the services offered to you by service professionals on or through the Platform are referred to as “Utility Services”.

At Voolit, we are committed to protecting personal data and respecting your privacy. To provide you with access to the Services or the Professional Services, we collect and process certain data about you. This Policy enlightens how we process and use your personal data.

Please ensure that you go through the points defined in this policy along with our Terms and Conditions, available at https://www.voolit.com/terms (“Terms & Conditions”). By using the Platform or Services, you confirm that you have read and understand this Policy and the processing activities described in this Policy.

2. Background and Key Information

The Voolit’s Policy applies to individual end users who use the Platform/Services and purchase the Professional Services. The Platform may include links to third-party websites, plug-ins, services, and applications. Clicking on those links or enabling those connections may allow third parties to collect, share, or otherwise process data about you. We have no control on these Third-Party Services and are not responsible for their privacy practices or processing of personal data. When you leave the Platform or access these Third-Party Services through the Platform, we encourage you to read the privacy policy of such third parties.

3. Data We Collect

We collect personally identifiable information from you to identify you as an individual when you register a profile with Voolit Services. Upon agreeing to the Terms and Conditions, we may collect data.

    - Profile Data

    Basic information like name, email ID, mobile number, date of birth, gender, address, PIN code, country, etc.

    - Marketing & Communication Data

    We may collect information like chat, email, phone number, etc. that you have used while you communicate with us. Additionally, we also collect information related to your preferences, subscription to news or offers, and other promotional activities we do.

    - Transaction Records

    We maintain a record of your information linked to Voolit Services account, a small portion of your credit or debit card details for tracking transactions that are provided to us by payment processors, and UPI IDs for processing payments.

    - Usage Data

    Includes information about how you use the services, your activity on the Platform, booking history, user interests, time spent on the Platform, and other details about the user journey on the mobile application.

4. Purpose of Collecting Data

All the information is collected for better servicing the customers and making the offerings more relevant. Most commonly, we will use personal data about you where we need it to provide the Services, enabling you to use the Professional Services in a better way. This includes a collection of data for the following purposes:

  • - to verify your identity, register you as a professional or customer, & create your desired account on the Platform
  • - to provide the Services with relevant experiences
  • - to send you information and updates about the Professional Services you have booked
  • - to monitor trends and personalize your experience
  • - to upgrade the functionality of our Services and Platform;
  • - for enhanced and reliable customer service;
  • - to timely respond to your requests and support needs;
  • - to securely track transactions and process payments ;
  • - to send periodic notifications for better relationships including to notify you of changes to the Services, send you updates about the services you have used, and receive occasional company news and updates related to us.
  • - to market and advertise the Services to you
  • - to comply with legal obligations

5. Only Authorized Access to Your Data

Only the persons authorized by Voolit will have access to your personal & sensitive data. When we share your information with other third-party brands to help us provide our services to you, we will require them to comply with every applicable legal requirement regarding the privacy of your information. The information provided by you during registration will only be used within our domain unless you choose to allow third-party data sharing.

Although unlikely, we may provide personally identifiable information to the appropriate governmental authorities as required by law enforcement or judicial authorities. Other brands that are partnered with us may collect information about you when you view or click on their advertising or content using cookies. Since it is the way the Internet technically operates, we have no control over the collection of information. Feel free to contact these advertisers if you have any queries about their use of the information they collect.

6. Cookies

  • - We may track your preferences and activities through our website using cookies, small files that our site and the service providers’ systems transfer to our device’s hard drive through our web browser.
  • - We use cookies to help us distinguish you from other users of the Platform, understand and save your unique preferences for future visits, keep track of advertisements, and compile data about site traffic & site interaction to offer you a seamless user experience.
  • - Since the use of cookies is a common practice done by most websites to better serve their customers, most browsers are developed to accept cookies. However, you can choose to update & block cookies.
  • - Additionally, you may encounter cookies or other similar devices on certain pages of the Platform that are placed by third parties. We do not control the use of cookies by third parties. Please know that by continuing the use of the site, you are agreeing to our use of cookies. If you do not agree, feel free to block them in your browser setting, but doing this will make you lose some functionality.

7. The choice to Opt Out

You may choose to opt out of marketing and promotional communications such as through email or, if you have given consent, through SMS or text message. Please understand and acknowledge that it may take us up to 10 (ten) business days to give effect to your email marketing opt-out request. Additionally, even if you opt-out, we may still send you an email about your user account or any services you have requested or received from us.

8. Retention of Data

  • - We only retain your personal and sensitive information as long as it is reasonably required/ permitted for business purposes or required by law/regulatory requirements.
  • - We may keep your information as long as it is necessary to fulfill the purpose for which it was collected.
  • - We ensure that all the information is safeguarded to avoid inappropriate access and disclosure.

9. Security of Data

- We ensure that we implement all the appropriate security measures and privacy-protective features like encryption, password protection, etc. on our platform to protect against unauthorized access during sharing and storage.

- No method of safeguarding information is completely secure. While our team works on measures designed to protect personal data, we cannot guarantee that our safeguards will be 100% effective or sufficient. In addition, internet data transmission is not always secure, and we cannot warrant that the information you transmit utilizing the Services or Platform is or will be secured.

- You are responsible for keeping your Voolit account password secret & confidential. We will not be responsible for any unauthorized use of your information like lost, stolen, or compromised passwords, or for any activity due to unauthorized use or disclosure of your password. However, if the password has been compromised in any manner, you should promptly notify us to enable us to initiate a change of password.

10. User-Generated Content

When you post content on our Platforms such as your comments, feedback, pictures, or any other information that you would like to be made available on our Platform, please note that such content may be available to visitors to our Platform and may become public.

11. Policy Updates

We will update this policy from time to time and if we make changes to this Policy, the revised policy will be uploaded on the Platform and/or notify you through email. We encourage you to regularly review this Policy for the latest information on our privacy practices.

12. Help & Support

If you have any queries about this Policy on how we process or handle personal data, you may reach out to us, and give feedback, and comments.